The year’s most exciting promotional period has extended to fill almost the entire month of October, November and December beause of Dushera, Karwa Chauth, Diwali, Bhaiya Dooj, Chhath, X-mas and other festivals. It’s more important than ever retailers execute strong, timely and effective digital marketing strategies during this critical selling season. But how can small shopkeepers and retailers get their piece of the plentiful businesses?
Based on last year’s significant increases in mobile traffic during (and leading up to) festive season, expect a higher percentage of visits to your site will be from smart phones. Make sure you have a carefully crafted mobile experience that recognizes and meets the different needs of mobile web visitors. Your phone number, hours and directions should be front and center at all times, not buried in the footer or on the Contact page as is often the case when viewing a website from a computer.
Manage your online reputation
While it’s always important to monitor and respond to your online reviews (positive or negative), the stakes are higher during the busy festival season. Responding to a negative review shows ALL of your potential customers you care. This can earn you a lot of business; not responding could cost you a lot. Don’t let one bad customer experience ruin hundreds of potential sales because you didn’t respond publicly until the busy Black Friday holiday had passed.
Leverage national promotions
Your vendor partners are spending huge advertising dollars this season. Leverage their investment by highlighting their promotions on your own website. Make sure to use their official artwork for maximum recognition.
Don’t hide pricing
It’s not always easy, but it’s always important to show pricing on your website; if you don’t provide prices, research shows more than 80 percent of consumers will leave your site and go elsewhere. Minimum Advertised Price (MAP) policies are increasingly complex, especially during the festivals. Make sure to check your brands’ Minimum Advertised Price policies carefully applicable during certain period of time.
Direct your online pricing strategy
Don’t assume it’s business as usual; plan to review and adjust your website pricing strategy for November. If you don’t have tools that allow you to set and adjust complex pricing strategies—which automatically help you to remain competitive and in compliance with vendor policies—it’s time to consider switching to more intelligent software that can do this for you. If you find yourself ill prepared to handle the complexities of online pricing during this Black Friday holiday, resolve to solve the problem before next year!
Prioritize multiple promotions
Every vendor has Black Friday promotions, but that doesn’t mean they are all equally as important to your store. Review their offers and identify which ones will help you win the most. Then elevate those in your digital strategy: Put promotion banners first in the rotation on your homepage, promote those posts more often than others, concentrate paid media buys, and pay attention to and adjust those brands’ pricing strategies first in case you run out of time.
Update your store hours
With festivals come special festival season store hours. Expect prospective customers to check your store’s website and social media pages before taking time out of their busy schedules to visit you. Make sure your festival hours are up to date on your site and social media pages. The same goes for Google which displays your hours in Google Maps; sign in to Google My Business to update your festival hours and any other information.